Now, as to the product proper, it is good but not perfect. Peter did get back to me within an hour with a working key. I don't have time to sit on the phone and deal with customer service, so I emailed Peter Mahoney at Nuance directly (see the comments thread in the other review for his email address). Both Identit-E and Nuance are slow to respond to issues by email. Update: Well, general customer service emails are not answered in a timely fashion. I will update the review when I get this activation mess resolved. ![]() If not until tomorrow, then minimally acceptable. If it can be resolved before close of business today, then I will consider it all good. Given that this has been a known problem for some time now (see previous review) it is very disappointing to see it is still happening. I have emailed both Identit-E and Nuance to get some help with this. This makes it impossible to run the v12 software. However, for v12 products, Identit-E sends users a version 11 serial number. Identit-E recognized my university email immediately and sent me a serial number in seconds. Similar problem with the verification system.
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